Returns Policy

We always aim to provide the best service and highest quality goods when you place an order with us.

Due to the perishable nature of our products we are unable to accept returns for non-faulty items.

If you are not satisfied with the products you have ordered, please contact our customer service team promptly by email speaktothebutcher@macdonaldbutchers.co.uk or using the contact form on the contact us page.

We promise to responded within 1 working day and aim to resolve complaints within 1-3 working days.

Unfortunately, due to their perishable nature, we are unable to accept goods to be returned back to us, however if you are unsatisfied upon delivery, we will either replace the goods, provide a voucher against a future order or refund you in full.